Frequently Asked Questions

Everything you need to know about your Purdey experience.

What is your standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-10 days for international shipping.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.

How do I ensure I'm ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.

How should I care for my luxury garments?

To maintain the longevity of your pieces, we recommend following the specific care instructions on the internal label. Most of our high-end fabrics require professional dry cleaning or delicate hand washing.

Can I track my order once it has shipped?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.